Privacy Policy

Last updated 10/01/12

When visiting any website, reading that website's privacy policy is recommended. TextbookRush is committed to keeping your information private and confidential.

TextbookRush is committed to keeping your information private and confidential. Should you have any suggestions or comments regarding this privacy policy, you can send an email to AbeBuyback@TextbookRush.com. The complete contact information for TextbookRush, including telephone number and physical mailing address may be found on the contact page.

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Information Collection and Use

TextbookRush is the sole owner of the information collected on this site. TextbookRush will not sell, share, or rent this information to any outside parties, except as outlined in this policy. TextbookRush collects information from users at several different places on the website in order to process orders and better serve you with pertinent information. Information collected includes name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as credit card. TextbookRush also requires you to submit a user name and password of your choice for future access to your information. Your user name and password is to remain confidential and you should not share this information with anyone.

Registration

In order to process your orders using this website, a user must first complete the registration form. During registration a user is required to give their contact information, which includes name, e-mail, telephone number and physical address. This information is used to contact the user about the services on the site, such as sending automated order status updates. This information is NOT shared.

Orders

Most of the information collected in the registration process will be used to process orders. In the order process, a user must provide additional financial information such as credit card number and expiration date. This information is used for billing purposes and to fulfill customer’s orders. If there are questions regarding an order, this contact information is used to get in touch with the user. Your personal and financial information is not shared with any third parties. The only exception is when processing your credit card information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. Note: For enhanced security and privacy, TextbookRush does NOT save your credit/debit card information. See the Security section for more details on security measures and procedures.

Cookies

Cookies are used to maintain cart data and to customize page content. If a user rejects the cookie, they may still use the site; however you will be unable to use the shopping cart to purchase items online. This is because the shopping cart uses cookies to retain information necessary to process your order. If you disable cookies, your order online order will not be able to be accepted. This information is not shared with any third party sites. Cookies are used strictly for the purpose of enhancing your personal experience with the site. When you close your browser, the cookies will be terminated, with the exception of those used to maintain your cart data. Cart-related cookies stay active for 2 days so that users may "save" their carts for a short period.

Log Files

IP addresses are used to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. IP information is not shared with any third parties. Only TextbookRush technical staff has access to log files. Log files are periodically purged.

Data Sharing

Outside shipping companies (FedEx and USPS) are used to ship orders, and a credit card processing company (VeriSign / Penn Securities) to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

TextbookRush is located in Ohio and abides by all federal and state laws. TextbookRush will disclose any personally identifiable information when required to by law, but not under any other circumstances.

Outside Links

This web site contains links to other sites. Please be aware TextbookRush is not responsible for the privacy practices of such other sites. Users are encouraged to be aware when they leave the site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Security

The TextbookRush website takes every precaution to protect users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.

When the registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected with the best encryption software in the industry - SSL. VeriSign uses SSL technology with advanced 128-bit encryption to process payments. To learn more about VeriSign, SSL, or payment processing follow please visit VeriSign

All user information is classified and restricted. The TextbookRush facility is a secured and locked facility. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you wish to have your information removed, you may contact TextbookRush at AbeBuyback@TextbookRush.com to do so. For future transactions, you will be required to re-enter your information.

All TextbookRush servers including web servers and database servers are housed at TextbookRush and maintained in-house by TextbookRush. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by firewall and password protection. The servers, where personally identifiable information is stored, are kept in a secured environment.

If you have any questions about the security of this website, you can send an email to TextbookRush at AbeBuyback@TextbookRush.com.

Special Offers

If you choose to receive special offers, TextbookRush may send you such pertinent information. Special offers are sent only to customers who grant TextbookRush permission to send such information. TextbookRush does not share your information with third parties and does not solicit outside parties to send special offers.

Out of respect for user’s privacy, the option to not receive these types of communications is presented. Furthermore, all special offers are sent via e-mail and have a "remove link" if you wish to no longer receive special offers and news. Otherwise, customers may occasionally receive information on products, services, special deals or news. Please see the choice and opt-out section below for further details of how to be removed from the mailing list.

Correction/Updating/Reviewing Personal Information

Customers may change or review their recorded account information such as address or e-mail in the My Account area, or by going to the home page and clicking on the My Account button. You MUST have your username and password in order to access your account.

Choice/Opt-out

TextbookRush does not use customer’s information for contact other than TextbookRush pertinent business.

TextbookRush does not share customer’s personal information with any outside parties.

However, for customers who wish to opt-out or be removed from TextbookRush special offers and related news, TextbookRush provides several methods to accomplish this request. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by un-checking the permission to send field when processing their order. They may also send an email to AbeBuyback@TextbookRush.com with a request to be removed, or customers may also use the link provided with all communications to automatically unsubscribe.

Notification of Changes

If at any point TextbookRush decides to use personally identifiable information in a manner different from that stated at the time it was collected, users will be notified by way of an email. Users will have a choice as to whether or not their information is used in this different manner. Information will then be used in accordance with the privacy policy under which the information was collected.

If you have opted out of receiving any communications from TextbookRush, you may visit the website at http://buyback.abebooks.com where news of changes will be posted. Otherwise, you may e-mail TextbookRush at AbeBuyback@TextbookRush.com. If you send an e-mail request, you will receive a response to that e-mail only. You will not receive promotional materials unless you specifically grant permission to do so.

You may also send a request to our physical address at:

AbeBuyback.com
c/o TextbookRush
802 Avondale Ave.
Columbus, OH 43212

TRUSTe Disclosure

TextbookRush is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build user's trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the site http://www.TextbookRush.com. Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe. If you have questions or concerns regarding this statement, you should first contact the Customer Relations Manager at AbeBuyback@TextbookRush.com. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily address, you should contact TRUSTe. TRUSTe will then serve as a liaison with us TextbookRush to resolve your concerns.
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